Question 1

How much space is required for a Grabpod machine?

Accepted Answer

Our standard Grabpod® units require minimal space, typically 3-4 square feet of floor space. We also offer various sizes and configurations to accommodate different space constraints. During our initial consultation, we'll assess your available space and recommend the best solution for your needs.

Question 2

What are the power and internet requirements?

Accepted Answer

Grabpod® machines require:• Power: Standard 220V electrical outlet• Internet: Our vending machines come equipped with their own built-in cellular connectivity. This means they operate independently of your building’s Wi-Fi network—no IT setup, no password sharing, and no additional infrastructure needed

Question 3

How long does installation take?

Accepted Answer

The actual installation process typically takes 2-3 hours. We schedule installations at times that are convenient for your property to minimize any disruption to your normal operations.

Question 4

Is there any construction or modification needed for installation?

Accepted Answer

No. Grabpod® machines are designed to be plug-and-play with minimal setup requirements. No construction or permanent modifications to your space are needed. We simply need access to power.

Question 5

Can Grabpod machines be installed outdoors?

Accepted Answer

Our standard machines are designed for indoor use only. However, we do offer weather-resistant options for covered outdoor areas like patios or breezeways. These specialized units have additional protection against temperature fluctuations and humidity.

Question 6

What payment methods are accepted?

Accepted Answer

Grabpod® machines accept multiple payment methods for maximum convenience:• Credit and debit cards• Mobile payments (Apple Pay, Google Pay, etc.)• Contactless payments• Some locations may offer custom payment options like employee badges or resident accountsOur machines do not accept cash to reduce maintenance issues and enhance security.

Question 7

Can users pay with cash?

Accepted Answer

No, Grabpod® machines are cashless for several reasons:• Reduced maintenance issues• Enhanced security• Faster transactions• Better hygiene• More reliable operationOur cashless system accepts all major credit/debit cards and mobile payment options, ensuring convenient access for users.

Question 8

Is there a minimum purchase amount?

Accepted Answer

No, there is no minimum purchase amount required. Users can purchase single items as needed without any additional fees or surcharges.

Question 9

How do refunds work if a product isn't dispensed properly?

Accepted Answer

If a product fails to dispense properly, users can request a refund by:1. Contacting our customer service team via the phone number or QR code displayed on the machine2. Providing the transaction details (time, machine location, and product)3. Our team will verify the issue and process a refund to the original payment methodRefunds are typically processed within 1-3 business days.

Question 10

Can access to the machines be restricted during certain hours?

Accepted Answer

While Grabpod® machines are designed for 24/7 access, we can implement time-based restrictions if required by your facility. This can be useful for locations that want to limit access during certain hours or for specific user groups.

Question 11

What types of products are available in Grabpod machines?

Accepted Answer

Grabpod® machines can be stocked with a wide variety of products based on your specific needs and preferences. Common categories include:• Snacks (healthy options available)• Beverages (cold and ambient)• Ready-to-eat meals• Fresh food options• Personal care items• Electronics accessories• Office suppliesWe regularly survey users to ensure we're stocking the most in-demand products for your specific location.

Question 12

How are products selected for each location?

Accepted Answer

Grabpod® uses a data-driven approach to product selection:1. Initial Assessment: We consider the demographics and preferences of your specific location2. Sales Data Analysis: We continuously monitor which products are selling well3. User Feedback: We collect feedback through surveys and direct input4. Seasonal Adjustments: We rotate certain products based on seasonal preferencesThis ensures that the product mix is optimized for your specific user base.

Question 13

Can we request specific products for our machine?

Accepted Answer

Yes! We welcome input from property owners and users about specific products they'd like to see in their Grabpod® machines. While we can't guarantee every request can be accommodated (due to supplier relationships and minimum order quantities), we make every effort to include popular requested items.

Question 14

Are healthy options available?

Accepted Answer

Yes, Grabpod® offers a wide range of healthy options including:• Fresh fruits and vegetables• Protein-rich snacks• Low-sugar options• Gluten-free products• Organic selections• Plant-based alternativesWe can customize the percentage of healthy options based on your preferences and user demand.

Question 15

How often are products restocked?

Accepted Answer

Restocking frequency depends on usage patterns at your specific location. Typically, machines are restocked weekly, but high-traffic locations may require more frequent visits. Our smart inventory system ensures we know exactly when restocking is needed to prevent items from selling out.

Question 16

Who handles maintenance and repairs?

Accepted Answer

Grabpod® handles all maintenance and repairs at no cost to the property owner. Our technicians are trained to quickly diagnose and resolve any issues that may arise with the machines.

Question 17

What happens if a machine malfunctions?

Accepted Answer

If a machine malfunctions, Grabpod® will handle all repairs at no cost to you. Our smart monitoring system alerts us to most issues before they affect service. Users can also report problems through the contact information displayed on each machine. We typically respond to service issues within 24-48 hours.

Question 18

How often are machines cleaned?

Accepted Answer

Grabpod® machines are thoroughly cleaned during each restocking visit, which typically occurs weekly. This includes sanitizing touchpoints, wiping down surfaces, and ensuring the machine interior is clean and hygienic. Additional cleaning visits can be scheduled for high-traffic locations.

Question 19

Is there preventative maintenance?

Accepted Answer

Yes, Grabpod® performs regular preventative maintenance on all machines to ensure optimal performance and minimize downtime. This includes:• Software updates• Mechanical inspections• Temperature monitoring for refrigerated units• Payment system testing• Sensor calibrationThis proactive approach helps prevent issues before they impact service.

Question 20

What's the average response time for service calls?

Accepted Answer

Grabpod® typically responds to service calls within 24-48 hours. For critical issues that affect machine operation, we prioritize same-day or next-day service whenever possible. Our remote monitoring system often allows us to diagnose and sometimes resolve issues without an on-site visit.

Question 21

How much does it cost to install a Grabpod machine?

Accepted Answer

There is zero cost to property owners for Grabpod® installation. We handle all expenses related to installation, maintenance, and restocking. This includes the machine itself, delivery, setup, and any necessary modifications to ensure proper operation.

Question 22

Are there any ongoing fees or maintenance costs?

Accepted Answer

No. Grabpod® handles all ongoing maintenance, restocking, and service at no cost to the property owner. We take care of everything from inventory management to machine repairs, ensuring a hassle-free experience for you and your tenants/employees.

Question 23

Do property owners receive a commission on sales?

Accepted Answer

Yes, depending on the location and sales volume, Grabpod® offers a commission structure that allows property owners to earn passive income from the machines. Commission rates are determined during our initial consultation based on factors like foot traffic, location type, and expected sales volume.

Question 24

How are product prices determined?

Accepted Answer

Grabpod® aims to keep prices competitive with local convenience stores while accounting for the added convenience of 24/7 access. Prices are set based on our wholesale costs, operational expenses, and market rates. We regularly review pricing to ensure it remains fair and competitive.

Question 25

Is there a minimum sales requirement to keep the machine?

Accepted Answer

While we don't typically enforce strict minimum sales requirements, machines that consistently underperform may be evaluated for relocation or removal. We work closely with property owners to optimize placement and product selection before considering removal. Our goal is to ensure the machine is beneficial for both users and the property.

Question 26

How does the inventory management system work?

Accepted Answer

Grabpod® uses a combination of sensors, cameras, and machine learning algorithms to:• Track inventory levels in real-time• Predict when products will need restocking• Identify which products are popular at specific times• Optimize product selection based on purchasing patternsThis ensures machines are always stocked with the right products at the right time.

Question 27

Are usage reports available for property owners?

Accepted Answer

Yes, Grabpod® provides property owners with regular usage reports that include information such as:• Overall sales volume• Popular products and categories• Peak usage times• User satisfaction metricsThese insights help property owners understand how the amenity is being utilized and its value to tenants or employees.

Question 28

Do the machines have touchscreens?

Accepted Answer

Yes, Grabpod® machines feature intuitive touchscreen interfaces that make product selection and payment simple. The high-resolution screens display product information, nutritional facts, and pricing. The interface is designed to be user-friendly and accessible.

Question 29

Can the machines be branded for our property?

Accepted Answer

Yes, Grabpod® offers customization options including branded wraps or digital displays that can showcase your property's logo, colors, and messaging. This helps integrate the machines seamlessly into your environment and reinforces your brand identity.

Question 30

Are the machines ADA compliant?

Accepted Answer

Yes, Grabpod® machines are designed to meet ADA (Americans with Disabilities Act) requirements. Features include:• Accessible height for controls and product retrieval• High-contrast displays with adjustable text size• Simple navigation for users with various abilities• Clear instructions and visual cuesWe ensure that our machines are accessible to all users.

Operational FAQ

Installation & Requirements

Payment & Access

Products & Selection

Maintenance & Service

Cost & Revenue

Technology & Features